EXCHANGE & REFUND POLICY
Giordano is committed to providing quality products to our customers. If you are not completely satisfied with any product, please exchange/refund it at any Giordano stores in your country.
Terms & Conditions
All items must be returned new, unused, and with all Giordano and garment hangtags still attached.
- Giordano will not refund or exchange the following items: personal items (such as underwear, socks, and innerwear), items marked “not refundable” or “not exchangeable”, and things being soiled or damaged (such as size altered, washed, or worn garment, leather being oiled, etc.)
- Items cannot be partially returned if the order included gifts or items that were bought as a bundle. If you return only parts of a bundle, the return is considered incomplete and cannot be processed until the remaining gifts or bundled items are also returned. If the gift item has been unpacked or used, other items in the order can be exchanged, but not refunded.
- If the stocks are not available due to some technical glitch online and only a few items are available online so out of stock items would be canceled and money will be refunded.
- Please note all goods must be accompanied by an invoice. Returns without an invoice will be denied.
- Regarding exchanges (International), you will need to bear the one-way courier fee for sending the item(s) to our office. Goods returned to you will be sent using our complimentary courier service.
- If the product is not available, then a full refund will be made to the customer. The appropriate amount will be credited back to the card account within 14 working days.
- Merchandise can exchange within the same styles without paying but if the items are different than what you have purchased then must pay the balance amount of the product.
- No refund on Sale items but can be exchanged in the stores.
- Any Exchange & Refund can be done through only stores in the UAE.
- For a Partial Refund, if the total invoice value is less than 150 AED (after refund) then the shipping charges will be deducted as 15 AED
- Any Giordano Retail store in the United Arab Emirates will gladly assist you in returning or exchanging unused merchandise within 30 days of purchase at the original selling price provided the merchandise is returned with a Receipt and Merchandise Tag; Merchandise exchanged after 30 days will be at the current selling price, provided it is not used, washed, or altered.
- FOR HYGIENIC REASONS ALL SALES OF UNDERWEAR AND INNER GARMENT ARE FINAL, RETURNS OR EXCHANGES OF THESE ITEMS WILL NOT BE PERMITTED
- Giordano has the right to cancel any order if the item's prices are updated wrongly & if the customer has received the wrong item.
- We do monitor the number of exchanges made by customers and repeated exchanges will be flagged and potentially refused at our discretion.
Receiving a Refund
Your refund will be processed based on the original payment method used for your purchase. The refund process will take approximately 14 working days to complete, although the processing time may vary subject to the means of payment and the third-party payment providers involved.
As the display capabilities and graphic properties of computer monitors, tablets, and mobile devices may vary, we cannot guarantee that the color displayed on your monitor will be completely accurate.
Repeated Returns & Exchange
We do monitor the number of returns & exchanges made by customers and repeated returns & exchanges will be flagged and potentially refused at our discretion.
Kindly contact our customer care at firstname.lastname@example.org or call +971 4 4097090 during Office working hours (Monday to Friday between 9:00 AM to 5:30 PM - except Public holidays).